Contact Us

This page tells you how to reach the editorial team at Best Sweeps Casinos, what we can realistically help with, and — just as important — where to go when your issue sits with a sweepstakes casino operator rather than with us. We are an independent comparison site covering new sweepstakes casinos in the US. We do not run any gaming platform, hold player accounts, or process coin purchases or prize redemptions.

Email us

The fastest route is email: [email protected]. Please write in English, include the name of the site or page you are asking about, and give us enough detail to act on. We read everything that comes in and aim to reply to genuine reader enquiries, though we cannot promise a response to every message — press pitches, link requests and bulk marketing mail generally do not get one.

Helpful things to include:

• The operator involved — for example Spinblitz, Lone Star or Casino.Click — and the page on this site you read.
• The approximate date of the promotion or terms you are referring to. Sweepstakes offers change often.
• A screenshot or copy of the wording you think is wrong or outdated.
• Your state, if the question is about eligibility or availability.

Please do not send us your government ID, Social Security number, banking details, account passwords or screenshots that show them. We have no use for that information and no reason to hold it. If an operator needs identity documents for verification, send them to the operator directly through its own secure channel.

What we can help with — and what we can't

We have no access to any operator's back office. We cannot unlock an account, release a redemption, restore coins or overturn a decision made under a platform's official rules. What we can do is record the complaint, check whether it points to a pattern, and factor that into how we describe the operator. You can read more about who we are and how the site is run on our editorial background page.

How we handle a complaint about an operator

If you write to us about a sweepstakes casino rather than about our own content, here is the sequence we suggest — and the one we follow ourselves when we look into it.

1. Contact the operator's support first. Most platforms run live chat and an email address, and many route redemption issues to a dedicated payments or verification team. Ask for a ticket or reference number.
2. Re-read the official rules and terms. Sweepstakes promotions are governed by published official rules: redemption minimums, promotional playthrough on Sweeps Coins, coin expiration dates, prize limits and excluded states are all set out there. A surprising share of disputes are resolved by that document alone.
3. Escalate in writing. If chat goes nowhere, send a written complaint summarizing dates, amounts in coins, and what you are asking for. Keep the thread.
4. Tell us what happened. Send the outcome to [email protected]. We will not name you publicly without your say-so.
5. Use external routes if money or identity is involved. Payment disputes can be raised with your bank or card issuer; state consumer protection offices handle complaints about promotions and sweepstakes practices in their jurisdiction.

We are not lawyers and nothing here is legal advice. Whether a particular sweepstakes casino may lawfully serve you depends on your state and on the operator's own terms, both of which change.

Corrections: how our offer listings work

The rankings on this site are editorial. We research operators against the things that actually decide a sweepstakes casino experience — how the dual-currency model is explained, how clear the official rules are, redemption minimums and processing times, the spread of slots, table-style games and live dealer rooms, the quality of mobile play, and how visible the no-purchase-necessary route is. We have not deposited, played or redeemed at these sites; our assessments come from published terms, rules and public information, verified as of the fact-check date shown on our review pages.

Some links on this site are commercial, and Best Sweeps Casinos may earn a commission if you open an account through them. That relationship never buys a position in a ranking or a better write-up, and it does not change the figures we publish. Offers below are the headline promotions as listed by the operators; all are subject to each site's official rules, eligibility and state availability, and all can change without notice.

Spinblitz

Our highest-rated entry at 10.0, mostly because its headline promotion is unusually easy to understand: 100 Million Gold Coins with the BLITZ JACKPOT. Gold Coins are the play-for-fun currency — they carry no redemption value, so a headline number that large is a measure of session length, not of prize potential. That is the main caveat to flag, and it is the single most common source of reader confusion we get asked about. Sweeps Coins, the promotional currency that can lead to prize redemption, are obtained separately, including through the no-purchase entry method set out in the site's rules. Availability varies by state and eligibility is set by the operator.

Lone Star

Rated 9.9, and on this page for a practical reason: its welcome package — up to 500,000 GC and 105 free SC — splits the two currencies clearly, which makes it easier for a new player to see which balance does what. The limitation is in the words "up to": the full Gold Coin figure is a maximum tied to the terms of the package rather than a flat grant, and the Sweeps Coins carry promotional playthrough before any redemption request can be made. Check the redemption minimum and the excluded-state list before you register.

Casino.Click

Rated 9.8. The sign-up offer here — 150 extra coins and 10 free spins — is modest next to the multi-million Gold Coin bundles elsewhere, and we think that is worth saying plainly rather than dressing up. What earns its place is the tighter, game-led structure: free spins are tied to specific titles, so the value depends on the slot's volatility and stated RTP rather than on a headline coin count. If you are chasing the largest possible starting balance, this is not that offer. If you want a small, clearly bounded introduction, it reads honestly.

Others in the ranking

Percentage-based offers such as those at SplashCoins and Crown Coins apply to a coin package purchase, so they are only relevant if you choose to buy — purchases are always optional.

Questions about coins, payments and redemption

We get more mail about this than anything else, so here is the general shape. Taking part costs nothing: you can open an account, claim daily free rewards, and use the no-purchase method of entry described in each operator's official rules, which is typically a mail-in request. Optional coin packages are usually paid for by debit card, ACH bank transfer or an online payment provider, with some operators supporting e-wallets or other processors; availability differs by site and by state.

Money moves the other way only through Sweeps Coins. In practice that means: meet the promotional playthrough, reach the site's redemption minimum, pass identity verification with a government photo ID and sometimes proof of address, then request a cash prize or gift card where offered. Processing times vary by operator and method and are not instant; daily and per-request prize limits are common. Redeemed prizes may be taxable under federal and state rules — keep your records and check official guidance. We cannot tell you what any specific operator's thresholds or timings are unless they are published on the review page for that site; if you spot a figure of ours that no longer matches the operator's terms, that is exactly the kind of correction we want.

Beyond sweepstakes: our other coverage

Alongside US sweepstakes and social casinos, this site publishes on adjacent gaming topics, including our guide to UK casinos outside the GamStop scheme. Those operate under a different legal framework entirely — real-money wagering, different licensing, different consumer protections — and nothing in that section applies to the sweepstakes model or to US players. If you write to us about one, please say which section you mean so your message reaches the right editor.

Eligibility, age and safer play

Sweepstakes casinos are aimed at adults only. Most operators set a minimum age of 18, and some require 21 either everywhere or in particular states. Availability varies by state: some states restrict or prohibit sweepstakes casinos, some operators exclude states voluntarily to limit legal risk, and the rules change frequently. Geolocation checks are standard. Always read the eligibility section of an operator's official rules before you register, and verify current availability yourself rather than relying on a listing that may have aged.

If your message is about your own play rather than about a review, please say so and we will point you to the right resources rather than to an offer. Operators generally provide deposit or purchase limits, cooling-off periods and self-exclusion on request, and our safer play guide sets out those tools alongside independent support — including the National Council on Problem Gambling helpline and Gamblers Anonymous — and blocking software for anyone who wants a harder stop. The site terms cover how we handle the content itself.

Advertising, media and corrections desk

Commercial enquiries, affiliate questions and media requests go to the same address: [email protected], with "Commercial" or "Media" in the subject line. We will say plainly if a relationship exists on a page it affects. What we will not do is sell a ranking position, and we will not accept copy written by an operator and publish it as editorial.

If you think something we have written is wrong, send the page, the passage and the source that contradicts it. Verified corrections are made and the fact-check date on the page is updated. That is the most useful message you can send us, and the one we act on fastest.